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Rockwood Electric Utility

Posted On 02 Dec 2013
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Rockwood Electric UtilityWelcome to Rockwood Electric Utility

Rockwood Electric Utility exists to provide electric power and related services to its Customers in the most courteous, efficient, and professional manner possible. It is the goal of the Utility to provide a safe work environment for our employees while furnishing quality service at the most economical rates to our customers.The purpose and goals of Rockwood Electric Utility are to provide:

  • The highest quality of customer service.
  • A safe work environment for employees.
  • Fair and consistent application of policies.
  • Economical rates.
  • Safe, reliable electric service in a sound and responsible manner.
  • Rockwood Electric Utility is dedicated to training our staff in a broad range of areas to insure these goals are achieved.

ROCKWOOD ELECTRIC UTILITY RECEIVES NATIONAL RECOGNITION

FOR RELIABLE ELECTRIC OPERATIONS

WASHINGTON, D.C., April 16, 2012— Rockwood Electric Utility is one of 176 of the nation’s more than 2,000 public power utilities to earn Reliable Public Power Provider (RP3®)1 recognition from the American Public Power Association for providing consumers with the highest degree of reliable and safe electric service. Brent McKinney, manager, electric transmission and distribution at City Utilities of Springfield, Mo., and chair of APPA’s RP3 Review Panel, presented the designees on April 16 during the association’s annual Engineering & Operations Technical Conference held in Cleveland, Ohio.

“RP3 utilities are serving their customers at the very highest level,” said McKinney, “These utilities have demonstrated that they are providing excellent service now as well as keeping their eyes forward on improvements for the future.”

The RP3 designation recognizes public power utilities that demonstrate proficiency in four key disciplines: reliability, safety, workforce development and system improvement. Criteria within each category are based on sound business practices and represent a utility-wide commitment to safe and reliable delivery of electricity.

“Receiving the RP3 designation means a lot to us,” said Kendall Bear, General Manager of Rockwood Electric Utility). “It’s an honor to be recognized on a national level for the work we are doing in our community. I want to commend the staff of Rockwood Electric Utility for their hard work in achieving this recognition.”

Reporting a Power Outage

In the power business, outages happen. Trees hit lines. Automobiles hit utilities poles. High winds “slap” overhead power lines together, tripping breakers and causing outages. Some are momentary where power is restored automatically while others are sustained and require emergency personnel to respond.

If your home or business is without power, the number to call, 24-hours a day, is (865) 354-0514. A call to this number will result in the most efficient response and the quickest troubleshooting out in the field.

When you call, you will be connected with our automated trouble call system. PLEASE DON’T HANG UP. Follow the prompts. When prompted to leave a message, please provide your name and the location where the power is out. Also, please leave a phone number where you can be reached once power is restored. We try to call customers to verify that power is back on, area by area.

Though we try to provide sufficient phone capacity on our system to handle all incoming calls at once, busy signals may occur when lots of people call simultaneously during widespread power outages. If the line is busy, keep trying if you deem it necessary. But a busy signal likely indicates that your neighbors are reporting the outage for your area too.

With crews on call around the clock every day of the year, Rockwood Electric Utility serves all of Rockwood and Kingston and portions of Roane, Morgan, and Cumberland counties. Tracking down a problem, planning the job safely, and making the necessary repairs takes time. During outages, it is our goal to restore power as quickly as possible to the greatest number of customers while performing every task safely so that our crews do not get hurt.

For all other outages call: (865) 354-0514

This is the seventh year that RP3 recognition has been offered. APPA is the national organization representing more than 2,000 not-for-profit, community- and state- owned electric utilities. It is located in Washington, D.C.

Company Profile

Rockwood Electric Utility (REU) is a not-for-profit, municipally owned utility dedicated to providing Electric service to residential, commercial, industrial, and public facilities. REU traces its beginnings to 1939 when the City of Rockwood purchased electric systems in Rockwood and Kingston from the Tennessee Electric Power Company (TEPCO) and agreed to serve those cities and the surrounding communities consisting of portions of Roane, Cumberland, and Morgan counties.

Operation & control of the power system is vested in the Electric Power Board as outlined in the City Charter for Rockwood.

Statistics

Over 14,500 electric customers; over 11,500 residential
Revenue from power sales in excess of $33 million
All power is purchased from TVA; 5 year rolling contract
Forty-One(41) full time employees.

Power System

Four (4) substations; delivery voltages of 161 kV
12.47/7.2 kV, 3-phase system distribution system
Over 700 miles of single- and three-phase primary

Electric Power Board

Roy Boles
Peggy Evans
Lee Fisher
Thomas Flood
Kevin McClure
The Electric Power Board of Rockwood meets on the 3rd Tuesday of each month at 5:30 pm. Board meetings are held at the City of Rockwood Municipal Building at 110 N. Chamberlain Ave.

General Manager,Kendall Bear, P.E.

Staff

Rochelle Inman , Executive Assistant
Sandy Helton, Director of Human Relations
Jim Cooley, Construction & Maintenance
Marsha O’Keefe, Manager of Accounting & Administrative Services
Mike Miller, Manager of Customer Services
Marty Hill, Operations & Safety
Bill Musrock, P.E.; System Engineer

Customer Service

GENERAL STATEMENT

Rockwood Electric Utility has adopted the following rules, regulations, and rate schedules which are consistent with its contract with TVA for the resale of electric power to its consumers. These will apply to all class types of service requested whether by contract or other agreements. Acceptance of service from the Utility constitutes approval by the customer of these rules and regulations but in no case shall they relieve any other existing or prior obligations to the Utility.

RESPONSIBILITY

All rules and regulations for the health and safety of its consumers as well as electrical inspections are given for guidance and REU will not be expected to enforce or be responsible for their application or use. All electrical wiring by the customer or its contractor should be installed by the standards of the National Electrical Code and the State of Tennessee – Department of Commerce and Insurance. It is the responsibility of the State Inspector to inspect customer wiring to determine if it is installed according to standards and if it is safe to be connected to the Utility electrical power source. REU reserves the right to refuse service if not approved by the State or if the installation for hook-up is not installed in the proper location and by the standards established by the Utility. The Utility accepts no responsibility for damages to property or bodily injury where violations occur.

These rules and regulations are subject to change or revision without notice and when approved by the Board are to take effect immediately.

INFORMATION TO CUSTOMERS

Information to customers about rates and service policies are available upon application for service and upon request. Requests for information may be made in person at the Rockwood or Kingston Office or by phone or mail.

Establishing & Changing Services

1. Apply in person at the Rockwood or Kingston Office.
2. Have a current rent receipt or lease agreement if you are renting. If buying We must see proof of purchase.
3. A valid ID is required.
4. All fees must be paid at the time an application is made for service.

All information should be listed there, for questions call our office at 865-354-0514.

To Discontinue Services:
1. Call REU or come by our office.
2. Provide your forwarding address.
3. Some personal information may be asked for verification purposes.

Contact Us:
341 W. Rockwood St.
AP.O. Box 108
Rockwood, TN 37854
Phone (865) 354-0514 
Fax (865) 717-5436

 http://www.rockwoodelectric.com/

 

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